Conflict resolution

Conflict is not a failure of communication—it’s often a call for deeper understanding. This practical and hands-on workshop helps participants develop the skills and confidence to navigate tension and disagreement in healthy, constructive ways.

Designed for smaller groups and ideally held in person (though effective online as well), this 3-hour session combines theory, self-awareness, and guided practice to equip individuals with tools for responding to conflict—rather than reacting to it.

We begin with the foundations: how to build connection and trust, even when emotions are running high. Participants will learn the art of active listening and the value of identifying both their own needs and the unspoken needs of others. From there, we introduce conflict-resolution techniques that prioritize clarity, empathy, and mutual respect.

Unlike traditional lectures, this workshop is highly interactive. Through role-playing real-world conflict scenarios and receiving constructive feedback, participants have the opportunity to explore what works, what doesn’t, and how to adapt in the moment. We’ll break down the emotional dynamics of conflict—why we get triggered, how to regulate ourselves, and how to respond when others escalate.

This session is especially valuable for teams, managers, and professionals working in high-stakes or emotionally complex environments. It’s also suitable for anyone seeking to improve their ability to express themselves clearly and listen more deeply when it matters most.

You’ll leave with:

• A deeper understanding of your conflict style

• Tools for de-escalating tense conversations

• Practice in expressing needs without blame

• A framework for turning disagreement into dialogue

At Siffi, we see conflict not as something to avoid, but as a potential point of growth—for individuals, relationships, and workplaces. When handled with care, conflict can lead to greater trust, better decisions, and stronger connections.

This workshop is a chance to practice those skills in a supportive space—so you can show up more calmly, clearly, and compassionately when it counts.