Millenials vs Gen Z: Are workplace tensions inevitable?
Anastassia Murašina
Today’s workplace is diverse and dynamic, bringing together employees from different generations.
Baby Boomers(1946–1964), Generation X(1965–1980), Millennials(1981–1996), and Generation Z(1997–2012) each bring unique perspectives, experiences, and expectations about work. While this diversity can be a company’s strength, it can also lead to misunderstandings—especially when leadership and employees come from different generations.
Gen-Zs are just beginning their careers
Millennials are often in leadership roles, while Gen Zs are just beginning their careers.
Millennials value independence, self-fulfilment, and innovation while also seeking meaning in their work and the ability to make an impact. A clear sense of purpose drives them, and they want their contributions to matter.
Gen Z employees, on the other hand, appreciate structure, guidance, and work-life balance. They prioritize authenticity, diversity, and inclusion, expecting flexibility and seamless technology integration in their daily tasks.
What Happens When Expectations Clash?
Kristiina* is a 38-year-old department manager who has built her career on independence and self-development. She expects her team members to take initiatives and complete tasks without excessive supervision.
Marko*, a 24-year-old junior specialist, has just started his job and wants to feel he is progressing in the right direction. He seeks clear feedback and support from his manager to gain confidence in his work.
One day, Kristiina assigns Marko a new task, expecting him to handle it independently.
“Marko, this new project is now your responsibility,” Kristiina says confidently.“I don’t want to tell you exactly how to do it—experiment and see what solution works best for you.”
“Marko nods but feels uncertain.“I like having the chance to find my own solutions, but since this is a new topic for me, I’d like to make sure I’m on the right track. Could you give me some specific guidance?”
“Kristiina smiles but feels slightly frustrated.“I believe you can handle this on your own. Give it a try, and if you really need help, we can talk.”
Marko returns to his desk, but doubts linger in his mind. He feels the expectations aren’t entirely clear and worries about making mistakes. Meanwhile, Kristiina is convinced that Marko just needs more encouragement and independence.
Situations like this can create tension in the workplace, but they have simple solutions.
They need more than encouragement and independence.
How to Bridge the Generational Gap?
To foster better collaboration at work, it’s essential to understand how different generations operate and what they expect from their leaders and colleagues.
1. Flexible Leadership Styles
Millennial managers should recognize that Gen Z employees often require more initial guidance and clarity. Younger employees don’t necessarily lack independence; they see feedback as part of their learning process.
2. Clear and Open Communication
Different generations have different communication preferences. Older employees may value formality, while younger employees prefer quick and direct exchanges. Feedback should be regular, concise, and constructive.
3. Mentorship and Growth Opportunities
Younger employees seek continuous learning and professional growth. Having a structured development plan and a mentor can significantly enhance their confidence and productivity.
If Kristiina and Marko had adjusted their communication, their interaction could have played out differently:
“Marko, how is your project coming along? Do you need any clarification?” Kristiina asks the next morning.
“I have a general plan in place, but I’d like to get your feedback before moving forward with the next steps,” Marko responds more confidently.
“That sounds great! Let’s review your plan together, and I’ll give you some suggestions to help you move forward with confidence,” says Kristiina, realizing that this conversation benefits both of them.
This kind of dialogue allows both parties to feel more secure—leaders understand that new employees need structured guidance, while younger employees feel valued and supported in their professional growth.
Generational differences don’t have to be a source of conflict; instead, they can be an opportunity to integrate new work styles and perspectives. Collaboration becomes more seamless and productive when leaders and employees adapt their communication styles and strive to understand each other better.
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Anastassia is a psychologist specializing in counselling psychology, workplace well-being, and group facilitation. She develops mental health strategies and tools for organizations, designs and delivers trainings, and helps teams create healthier, more supportive work environments.
Anastassia Murašina
