Siffi puts data first. This report analyses 2025 platform data from telecommunications organisations using the Siffi platform — examining clinical profiles, department-level demand, therapy preferences, and validated ROI to help telco HR leaders make better decisions about mental wellbeing investment.
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Highest Therapy Preference
93% of telco sessions are with licensed psychologists or psychotherapists — the highest therapy-to-coaching ratio of any sector analysed, surpassing even the 91/9 cross-industry average.
Clinical Engagement
Telco employees average 3.4 therapy and coaching sessions per person, with 69% returning for a second session and 50% continuing beyond three — indicating sustained therapeutic relationships.
Relationship Strain Gap
Clinicians identify relationship problems and mood disorders far more than employees self-report them — revealing a hidden interpersonal toll from customer-facing emotional labour and shift work.
Validated ROI of 5.4–7.8×
For a 500-person telco organisation, the estimated annual economic impact is EUR 98,000–142,000. Retention-focused programmes are particularly high-value where specialist role replacement costs are elevated.
Customer Service Leads Demand
Customer service teams generate 38% of platform usage. Technology and network operations roles also show significant demand — confirming the mental health burden extends well beyond frontline staff.
Usage Intensity Growth
Mature telco programmes reach 18% usage intensity while newer deployments sit at 7%, confirming that consistent internal promotion drives measurable activation gains over time.
The Gender Gap
~66% of users are female, ~34% male. Male employees in technical and network operations roles remain significantly underserved — self-referral alone structurally fails to reach them.
Anxiety Tops All Conditions
Anxiety, worrying, and tiredness are the most common self-reported conditions — amplified by KPI pressure, shift work, and the sustained emotional labour of customer complaint handling.
Access the complete findings, department breakdowns, ROI methodology, and telco-specific recommendations from our 2025 Telco Workplace Wellbeing Report.
Want to learn more about how Siffi can support your team? Reach out to us for more information about our wellbeing platform.