Olga Nassonova
“Traditional performance evaluations often fail to improve performance. Instead, they increase anxiety and defensive reactions because they focus on the past and on evaluation, rather than on learning and development.”
— Harvard Business Review, “The Performance Management Revolution”
For many employees, a performance review is not just a formal checkpoint but an emotionally charged moment. Beneath the discussion of results and goals often lies anxiety: How am I being evaluated? What does this mean for my future? Am I valued here? Understanding the psychological side of these conversations is key to transforming a stressful evaluation into a meaningful dialogue about development.
On an internal level, employees often face several difficult emotions at the same time:
Even constructive feedback can feel painful if it is delivered without acknowledgment of achievements or without space for dialogue. And if an employee disagrees with the evaluation, they often prefer to stay silent, not because they agree, but because they do not feel safe.
During such conversations, we often hear general phrases:
For the employee, this may mean: “I don’t understand what I did well or what is actually expected of me.”
An employee prepared for the final review with anxiety. He knew the year had been challenging, but he had put in significant effort into his work. The conversation began with: “Overall, the year was fine, but there are questions about your initiative and communication.” This was followed by general remarks without examples. The employee nodded and agreed — not because everything was clear, but because he did not feel he had the space to question or clarify.
After the meeting, he felt confusion, disappointment, and a sharp drop in motivation: “No matter how hard I try, it’s still not enough.” Formally, the review took place. Internally, it became a source of anxiety and contraction rather than development.
When a conversation begins immediately with criticism or general assessments, the employee loses their internal sense of stability. It is essential for them to hear:
This is not about praise — it is about clarity: what can I build on going forward?
Criticism is particularly sensitive because it is easily perceived as a judgment of personality. When feedback is generalized, without examples or dialogue, defenses — or silence — appear. Feedback is much easier to accept when:
At that moment, the employee ceases to be an “object of evaluation” and becomes a participant in the conversation.
One of the most difficult moments for an employee is giving feedback to their manager. Even when asked directly, there may be fear inside: Will this backfire? Therefore, it is important not only to formally ask the question but also to create a sense that:
At that moment, the employee ceases to be an “object of evaluation” and becomes a participant in the conversation.
Later, the format of the review conversation in the same team changed. The manager began with the question:
“What are you most proud of this year?”
The discussion unfolded through examples and clarifying questions. At the end, the manager asked:
“What in my management style helps you, and what makes your work more difficult?”
The employee decided to say that he lacked clarity in priorities. This did not cause conflict — on the contrary, it became a point of agreement.
After the conversation, the employee felt more engaged and more in control of the situation.
For a manager, a final review is a management tool.
For an employee, it is a conversation about value, trust, and the future.
When both perspectives are acknowledged, the review stops being a test and becomes a dialogue. Not perfect, not always easy — but real and honest.
About the author
Consulting Psychologist at Siffi
Olga is a consulting psychologist with 20 years of professional experience in counselling psychology. She supports her patients with managing stress, strengthening resilience, and navigating interpersonal challenges in the workplace to help create sustainable cultures of trust, psychological safety, and engagement.
Recent Posts